Frequently asked questions

About CrediPay

What is CrediPay and how does it work?
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CrediPay is a credit solution for B2B retailers allowing them to offer extended payment terms to their customers without risk, while they receive the payment in less than 24 hours. Thanks to our fully digital credit approval process, buyers can obtain payment terms of up to 90 days with just one click. 

What are the benefits of integrating CrediPay into my payment methods?
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Offering CrediPay as a payment method leads to higher average order values and increased conversion rates, boosting your sales by up to 20%. Because we are the ones handling the entire credit analysis and collection process, you can offer your clients credit without having to worry about the risk. The quick disbursements of the funds make it possible for you to manage your cash flow more efficiently and focus on business growth.

How can I integrate CrediPay into my e-commerce or marketplace?
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On our documentation website, you will find all the necessary API documentation and a step-by-step guide to integrate our solution into your platform. In addition, we offer technical support throughout the entire process to ensure quick and easy integration.

Is it possible to use CrediPay without having a sales platform?
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Yes, we offer a payment link solution that can be used offline.

Buying with CrediPay

How do I buy using CrediPay?
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Your supplier will contact you directly to share the registration link on our platform. After a quick verification process on WhatsApp, your credit limit will be released. Then, simply place your order on the supplier's sales platform and choose CrediPay as a payment option at checkout.

Can I use my credit limit with more than one supplier?
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At the moment, the credit limit on CrediPay can only be used with a single supplier.

How long does it take for my purchase to be approved?
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We will approve your purchase once the supplier has accepted it and has issued the corresponding invoice

Why was my credit limit blocked?
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Your credit limit can be blocked temporarily for several reasons, such as pending payments or incomplete validation processes. Contact us to resolve any issues and ensure timely repayments to prevent future blocks.

Payment and billing

How do I pay for an outstanding order?
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A few days before the due date, we will send you a WhatsApp message with the PIX key to make the payment. If you wish to pay early, you can contact us for instructions.

What if I cannot pay on time?
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If you are unable to make the payment on time, please contact our customer service as soon as possible to resolve the outstanding payment.

Refunds and cancellations

What should I do if my order is canceled or not delivered?
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If your order is canceled or not delivered, please contact your supplier directly to resolve the situation. They are responsible for the delivery and quality of the order.

How do I cancel an order made by mistake?
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If you have made an order by mistake or wish to cancel it before delivery, contact your supplier to request the cancellation. They are responsible for informing us about the cancellation.

Customer service

How can I contact CrediPay and what are the service hours?
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To speak with our support team, send an email to suporte-credipay@credix.finance or contact us via WhatsApp at +55 11 5192-1274, from 9 AM to 6 PM on business days. Include your name, CNPJ, and details of the inquiry to facilitate service. Our response time is up to 30 minutes.